Refund policy
Report a purchase issue
Contact support@aimart.trade within 14 days after purchase to report a duplicate charge, missing delivery, a materially misdescribed package or a defect that prevents its described use. Include the order reference and a brief explanation. Do not send payment credentials or private customer data.
What we will do
- For a verified duplicate charge or non-delivery, we will correct the charge or provide the missing delivery, or refund the affected purchase.
- For a material description mismatch or use-blocking defect, we will offer a correction acceptable to you or refund the affected purchase.
- We may ask for non-sensitive information needed to investigate. We will not require you to waive applicable rights to receive a remedy.
Working digital products
A change of mind after accessing a working, accurately described digital download does not by itself create a refund entitlement under this policy. A listing may offer more generous terms. Applicable consumer rights and payment-provider dispute processes are not limited by this statement or the 14-day reporting request.
Refund processing
Approved refunds are requested through the original payment method when the processor supports it. Processor and bank timing can vary; we do not promise an arrival date. Do not provide an unrelated bank account or new wallet for a refund.
Outside-seller products, subscriptions, services and any blockchain products require their own applicable terms. This policy does not retroactively change those agreements. Ask support if the applicable product terms are unclear before buying.